Winning Back Lost Customers: Strategies to Rebuild Loyalty and Trust

Has your company lost customers? If so, you likely understand how costly it can be and how much it can impact the business. Research shows the average cost of losing a customer in the United States is $289. While a majority (70%) of businesses agree that it makes more financial sense to retain customers than… Continue reading Winning Back Lost Customers: Strategies to Rebuild Loyalty and Trust

10 critical winning habits your company needs to develop

The habits that companies need to develop are different from the personal habits that people develop. Companies focus on things like policies and procedures, but habits usually don’t make the list. As a result, the habits they develop are usually the bad kind — the ones you fall into in the absence of having good… Continue reading 10 critical winning habits your company needs to develop

Happy Thoughts: 21 Science-Based Ways to Be Happier

Are you curious which thoughts can help you be happy? There are a bunch of science-based cognitive strategies that can help you think happy thoughts and increase your happiness. We’ll cover them here. Happy Thoughts: 21 Science-Based Ways to Be Happier *This page may include affiliate links; that means I earn from qualifying purchases of… Continue reading Happy Thoughts: 21 Science-Based Ways to Be Happier

Things You Can Do Today To Win Over Your Customers

1. Show them you value their time According to Forrester Research in its report, “Contact Centers Must Go Digital or Die,” 77 percent of online US shoppers believe that good customer service means not wasting their time. This means implementing processes where they can opt to take care of what they want online without a phone… Continue reading Things You Can Do Today To Win Over Your Customers